Welcome to Hyper Store Solutions. We are committed to providing you with a great shopping experience and ensuring your satisfaction. If you are not completely satisfied with your purchase, please see the refund terms below.
Refund Terms Item Condition: Items must be new, unused, and in good packaging to be returned. Any used or damaged items are not eligible for a refund.
Refund Deadline: Refund requests must be submitted within 30 days of receiving the item. Refund requests after this period will not be entertained.
Non-Refundable Items The following items are not eligible for a refund:
Personalized items Sale or clearance items Items specifically marked as “non-returnable”
Refund Process Submit a Request: Please contact our customer service team at NicholasLucero@hyperstoresolutions.com to submit a refund request and include your order number, reason for return, and relevant photos of the item. Return Authorization: Once your refund request is approved, we will send you a Return Merchandise Authorization (RMA) number and return address. Do not return items without authorization. Return Shipping: All return shipping costs are the responsibility of the customer unless the product is returned due to quality issues or shipping errors. Product Inspection: We will inspect the returned product upon receipt to ensure that it meets the refund conditions. Please keep the return logistics information to ensure the safe return of the product.
Refund Time After the returned product passes the inspection, the refund will be refunded to your original payment method within 5-10 business days. The refund arrival time may vary depending on the processing time of the payment provider.
Exchange Policy If you need to exchange the product, please indicate the exchange request when submitting the refund request. The exchanged product must meet all the conditions of the refund terms, and we will process your exchange request based on stock availability.
Special Circumstances If the return is due to quality problems or our shipping error, please contact us immediately, we will cover the return shipping costs and provide you with a replacement or full refund.
We are committed to providing you with a quality service experience. Thank you for choosing Hyper Store Solutions!
